We recommend logging in only from private, secure devices and avoiding public Wi-Fi when accessing your account. Always check that the site address matches our official domain and look for the secure padlock in your browser address bar. If you suspect any suspicious activity, sign out immediately and contact our support team for assistance.
To sign in, enter your registered email address or username and your password on the Login page. If multi-factor authentication is enabled, you will be prompted to enter a one-time code sent to your device. This extra step significantly reduces the risk of unauthorised access and helps safeguard your balance.
If you forget your password, use the 'Forgot password' link on the Login page to start the recovery process. We will verify your identity using the email address or phone number associated with your account and provide instructions to reset your password securely. Follow each step carefully to restore access while preserving account security.
We may request additional verification such as a copy of an identity document to confirm ownership of the account for higher-risk situations. These measures are in place to protect your funds and personal data from fraudulent attempts. Our support team is available to guide you through the process and answer any questions you may have.
We advise setting a strong password that combines letters, numbers and special characters and avoiding easily guessable words. Change your password regularly and do not reuse passwords from other services. Treat account credentials with the same care you would use for banking or other sensitive accounts to reduce the risk of compromise.
Monitor your transaction and login history frequently. Report any unrecognised activity immediately so we can take prompt protective measures. We may temporarily lock accounts where unauthorised access is suspected to prevent further activity until the situation is resolved.
We strongly encourage enabling two-factor authentication for accounts that support it. 2FA adds a second verification step — typically a code sent to your phone or generated by an authenticator app — which greatly reduces the chance of unauthorised access. Activating 2FA is quick and provides meaningful protection for your funds and personal information.
To enable 2FA, visit the Security section in your account settings and follow the on-screen instructions. Keep backup codes in a safe place and update your contact details if you change devices to avoid losing access. If you experience issues with 2FA, our support team can assist with recovery steps after confirming your identity.
We may request identity verification to comply with regulatory and anti-fraud requirements. Verification helps protect your account and enables higher withdrawal limits. When requested, submit clear scans or photos of the required documents and follow the secure upload instructions within your account.
Our verification process is handled confidentially and in accordance with privacy standards. Documents are used strictly for identity confirmation and are stored securely. Once verified, your account will benefit from smoother withdrawal processing and enhanced access to promotional features where applicable.
We take reports of unauthorised access seriously. If you suspect your account has been compromised, change your password immediately and contact our support team. We will temporarily restrict account activity as needed while we investigate and help secure your funds and personal information.
Provide as much detail as possible when reporting suspicious activity, including recent transactions, login times and any communications you received. The more information you provide, the faster we can act to protect your account and resolve the issue.
Use the 'Forgot password' link on the Login page and follow the secure reset instructions sent to your registered email or phone number.
Yes. We recommend enabling 2FA in your account security settings to add an extra layer of protection for login and withdrawals.
Our support team operates 24/7 and aims to respond promptly; response times may vary depending on the inquiry complexity.
Yes. We use encryption and secure authentication methods to protect your data during login and throughout your session.
